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Practice responsibilities

    • Access - To provide a range of appointments for patients to see, or speak to, a health care professional (GP, Nurse, Health Care Assistant etc.), either urgently, within 48 hours or up to four weeks in advance as appropriate.

    • Communication - To provide clear and accurate information about services, procedures etc, and any changes, in a timely and accessible format.

    • Respect - To treat all patients with respect and courtesy and at all times.

    • Clinical care - To provide the most appropriate care to every patient dependent upon their individual circumstances, and to access relevant additional services as necessary.

Patient Responsibilities

    • Attendance - To attend appointments on time or give notice if unable to attend appointment.

    • Information - Inform the practice of changes of name, address and or telephone number.

    • Violence and aggression - To understand that the practice has a zero tolerance of any violence or aggressive behaviour towards staff, other patients or premises and that violent and abusive patients will be reported to the Police, may subsequently be prosecuted and may be struck off the Practice list.

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