Our excellent and helpful reception staff will always try to find the most convenient and appropriate appointment for you, although this may not always be possible.
Please understand that there are only a certain number of each appointment type that we can make available on any given day and that demand for appointments can sometimes be quite high. Please try to help us make an appointment for you by considering which would be the most appropriate type of appointment and with whom.
If you are unable to keep an appointment for whatever reason, please let us know as soon as possible so that we can make the slot available to other patients.
How to Make an Appointment
By telephone: you can call to make an appointment on 01225331616 to speak to a receptionist during our opening hours. You can also use this number 24 hours a day, 365 days a year for automated appointment booking with a GP’
Online: If you register for online access you can also book appointments online 24/7 with SystmOnline via the link at the top of this page.
To access the online service you will need to come to the surgery to register at reception where you will be given a Personal Identification Number (PIN) which you can then use to set up your unique user account with your own secure password. Please note that, for identification and confidentiality purposes, you will need to present in person at the surgery to obtain your PIN. If this is not possible for you to do, please telephone the surgery for advice on how to register for this service.
Routine GP appointments
Morning surgery 07:45 to 11:00
Afternoon surgery 14:00 to 16:00
Evening surgery 16:00 to 18:00
Routine GP appointments are 10 minutes long.
These appointments are 5 minutes long. The doctor will phone you after morning surgery at an appropriate time on the phone number of your choice, e.g. home, mobile etc.
Telephone appointments save you having to come to the surgery and are appropriate for issues such as medication queries, reviews, follow up for previous consultations, to discuss test results, and for general clinical advice/queries where an examination is not required.
Saturday Commuter Clinics
We also have some Saturday morning surgeries available for pre-booked appointments only. These surgeries are provided primarily for the convenience of patients, such as commuters, who may find it difficult to get the surgery during normal weekday opening times.
Please note that Saturday surgeries are for pre-booked appointments only we do not provide any other services on Saturday, e.g. repeat prescriptions, test results etc. There is no Practice telephone service on Saturdays. If you require urgent or emergency care outside our normal opening hours (including Saturdays) please see the information on our Emergencies and Urgent appointments page.
Walk-in and Wait Surgeries
These surgeries are available every weekday morning between 08:00 to 10:30 for patients who are unable to make an advance appointment booking and who feel they need to see a doctor or nurse immediately. Please note that, as these clinics can be very busy, the GP and Nurse can only discuss one health problem in each appointment. In order to access the Walk in and Wait surgery you will need to book in at the reception desk before 10:30. There is one Nurse and one GP on duty for the Walk in and wait surgeries and patients are seen in the order in which they are booked in. All children under 16 in the walk in and wait surgeries must be booked in with the Nurse first, and may then be rebooked with the GP. At busy times, other GPs who are seeing patients in routine surgeries may also help out with the Walk in and wait to reduce waiting times, however, there may sometimes be a high demand on these surgeries which may mean a long wait, but all patients booked in will be seen.