May Bank Holiday Closure
We are closed on Monday 27th May. Please see the When we are closed section under Opening Times
We no longer use a fax machine. Local pharmacies and hospitals can email BSCCG.firstname.lastname@example.org If you are a patient with a medical mater please ring and speak to reception.
We have recently installed a new telephone system that advises your position in the queue for appointments (option 3) and queries (option 4). Please note calls may be recorded for training and monitoring purposes.
Referral letters need to be collected from the Practice and you will receive a text message to inform you when the letter is ready to be collected. The exception to this will be students at Bath Spa University where we will post the referral.
Evening and Weekend Appointments at other BaNES Surgeries
We can offer appointments in the evenings and on weekends at a different location. Please ask reception about this additional appointment availability which is currently available to book by telephone or in person at the practice. As well as GP appointments this service includes Nurse appointments for smear tests, blood tests (provided already arranged by your GP) and routine dressings. This Improving Access service should prove very helpful for patients who work and is provided by BEMS.
24 Hour Telephone Booking Ceasing 28th September 2019
The 24 hour Patient Partner booking system will become obsolete on 28th September 2019. If you currently use this to book appointments, please ask at reception about online access so that you can continue to book routine GP appointments without needing to contact the surgery directly.