Book an Appointment

Doctorlink
Welcome to Doctorlink

DoctorLink is our new online service where you can access advice and appointments on line

  • Sign up today and receive rapid access to the right care. Your health won’t wait, so why should you?
  • Check your symptoms 24/7 and when a consultation is needed, book appointments online with your NHS GP Practice.
SystmOnline

It is simple and quick to manage your appointments via our online service. Simply log in and select an option.

Use the NHS App

You will need to download the app and register for these services – you may also need to contact us for us to allow the App to access your records 

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments. You can also access your NHS account using the NHS website.

Download on the App Store
NHS App displayed on mobile phone

By Telephone

Please ring 01225 331616 (option 1) between 8am and 6pm Monday to Friday (excluding bank holidays). Please be aware that waiting times on the telephone are still very high due to unprecedented numbers of patients calling. Our staff are constantly doing their best to get through the queues in as quick a time as is safe. We ask you to be understanding of this and to please remain kind and courteous towards our staff.

You may be asked by reception for a very brief description of your problem. The receptionists are not prying – they simply need some basic information to signpost you to the most appropriate healthcare professional or service for your needs.

For life-threatening emergencies such as those below – RING 999

For immediately serious conditions such as the following, GO TO THE Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Be Cautious about Cancer – Your GP wants to know if you have any of these symptoms

Your GP wants to know if you have any of these symptoms

These symptoms may be harmless but can be caused by cancer or other conditions, so contact your GP to discuss them. Quick assessment means faster reassurance if all is well. If there is a problem, an earlier diagnosis means a better chance of a full recovery.

Better outcomes with

Earlier assessment of:

Change in bowel/bladder function

A mouth ulcer or skin problem which isn’t healing

Unexpected bleeding/discharge (eg bowel/vagina/nose)

Thickness/lump in a breast/nipple/elsewhere

Indigestion – severe and persistent/swallowing difficulty

Ongoing cough/hoarseness

Unusual appearance of a mole/wart

Symptoms of unexplained weight loss/bloating/extreme fatigue/excessive night sweats/unexplained pain

TELL YOUR GP ABOUT ANY OF THESE SYMPTOMS

Can another Healthcare Professional help?

We employ a large range of fully trained, competent, health care professionals to ensure you receive appropriate and timely care. It may be that a Doctor is not the most appropriate person to see. When you contact us to book an appointment the Doctors have agreed that it is both appropriate and necessary for the administrative team to ask for a brief description of the problem to signpost you to the best member of the team to help you.

You may use our self-care room to check your height, weight and blood pressure, without the need to see a healthcare professional. You will need to speak to the Receptionist at the front desk to obtain a free token to use in the machine. Please kindly submit one of the results printout from the machine to the Reception so that the information can be added to your records.

Minor Illness Nurse

The minor illness nurse will consult with patients who feel they need to be seen on the same day. They are qualified to treat minor conditions, such as chest infections, tonsillitis, sore ears, allergic reactions etc. Appointments will be telephone in the first instance and you will be brought up to the surgery if the problem cannot be dealt with over the phone or by video call

Nursing Team Appointments

Our Practice nurses offer a range of services to our patients including long term condition reviews, cervical smears, immunisations, wound care, ECGs, phlebotomy etc

Clinical Pharmacist

Our clinical Pharmacist also undertakes some reviews including medicines and may suggest home Blood Pressure monitoring or having blood taken to keep you well. She uses both telephone and face-to-face consultations.

First Contact Physiotherapist

Our FCP has expertise in the assessment and management of musculoskeletal conditions. You can book an appointment directly with our physiotherapist via the reception, without the need to see a doctor first

Social Prescriber

Provides patient with non medical needs and has extensive knowledge of the support services that are available within the local community

Your appointment at the Practice

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Ways of accessing appointments

Routine Appointments

Routine GP and nurse appointments are booked two to four weeks in advance. You will be able to choose whether you have your appointment in person or via the telephone.  

Urgent Same-day appointments

We run a same-day appointment service for any issues which cannot wait for the next available routine appointment. To access this service, which is staffed by Doctors, Nurse Prescribers and a First Contact Physiotherapist, please call the surgery Monday to Friday, between 08:00-10:30 (excluding bank holidays).

We recognise that there are many issues which can be appropriately managed via telephone but are also aware that some issues are better seen in person. Please do inform the Receptionist of your preference and you will be added to the list.

For the urgent same-day TELEPHONE appointments, you will be added to a list for a clinician to call you back. We are unable to specify how long it will be before you receive a call that day but would appreciate if you could try to be near your telephone in anticipation. Please be aware that the call will be from a withheld number so if your telephone will not accept such numbers, please kindly inform the Receptionist. Often the list of people needing to be called can be lengthy so if our team have to call you repeatedly, this can add to the pressure on the system. We will try to call you a maximum of three times, after which we will request that you contact the surgery if you are still in need of assistance.

For the urgent same-day FACE-TO-FACE appointments, please DO NOT queue outside the surgery in the morning. Kindly call first in order to be given an appointment time. Please be aware that the time stated is your arrival time, not necessarily the time that you will be seen. Depending on the need of those ahead of you on the day, you may be waiting some time, but you will be seen. Please be patient if the clinician is running behind. If you feel your condition is deteriorating while you are waiting, please make yourself known to the Receptionist at the desk and they will pass a message to the clinician.

Emergencies

If the emergency is life-threatening please phone 999 immediately

  • We run a Urgent Same Day Service Monday to Friday 08:00 to 10:30 (excluding bank holidays)
  • In addition to the Urgent Same Day morning service, we have a Duty Doctor available every weekday afternoon until 18:00 (excluding bank holidays) for any urgent clinical issues that arise later in the day
  • If you are uncertain as to whether your condition needs to be seen urgently, then phone 111, free.
  • The surgery is open Monday to Friday 08:00 to 18:00, excluding bank holidays. To access GP services when we are closed, please call 111.
  • If you have had an accident or have suffered an injury or think you might have broken a bone, then please attend the Accident and Emergency department at the Royal United Hospitals Bath, Combe Park, Bath, BA1 3NG
Blood Tests

Blood tests are available after the Clinical staff have requested this most mornings with our Health Care Assistants.

Telephone appointment

If you arrange a telephone appointment, please keep your phone with you and note that we may not be able to ring you back if you miss the call. 

Improving/Extended Access Appointments

These appointments are with a GP between 6-9pm on weekdays or 8-12 on Saturdays. These can often be more convenient for people who are at work during the day but still need to speak with a GP about a less urgent medical issue. These appointments can be booked via reception but will not take place at the surgery. They will be held at another local practice.

Additional information

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Chaperone

You are entitled to have a chaperone present for any consultation, examination or procedure and this would be a specially trained member of staff. If you would like the practice to provide a chaperone, please try to request this in advance so that arrangements can be made and avoid the need for the appointment to be rescheduled.

Your healthcare professional may also require a chaperone to be present for certain consultations. This impartial observer will be a practice nurse or health care assistant who is familiar with the procedure and be available to reassure and raise any concerns on your behalf.

You are free to decline any examination or chose an alternative examiner or chaperone.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.