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We trust you will find our website provides clear and concise information. If you have any feedback please let us know what you think

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues including student health. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

**Closure of Grosvenor and Monmouth Practices**

We are looking forward to welcoming new patients from Grosvenor Place Surgery and Monmouth Surgery in the coming months.

The Clinical Commissioning Group (CCG) has written to patients of these two surgeries to tell them which practice they will be transferring to in February or March 2021 before the surgeries close on 31 March 2021.

If you have received a letter saying you are transferring to this practice and are happy to do so, you do not need to do anything at the moment. The CCG will write to you again in January 2021 and tell you when they will transfer you to our practice.

We cannot register you as a new patient until the CCG has arranged to transfer your records and medical information to us. This will be in February or March 2021.

If you have been told you are moving to our practice but would like to go somewhere else, please get in touch with the CCG before 4 January 2021.

If you are a patient of Grosvenor Place Surgery you can email bswccg.GrosvenorSurgeryClosure@nhs.net 

If you are a patient of Monmouth Surgery you can email bswccg.MonmouthSurgeryClosure@nhs.net 

If you do not have access to email you can call 01225 831455 and leave a message.

In your email or in your phone message you need to tell the CCG:

· the surgery you were allocated to

· your full name

· your full address

· your NHS number

· the name and address of the surgery you would like to go to

· which surgery you currently use - Grosvenor Place Surgery or Monmouth Surgery.

There is no need to contact us at Fairfield Park at this time (January 2021).

Our commitment to you

Access: To provide a range of appointments for patients to see, or speak to, a health care professional (GP, Nurse, Pharmacist, Physiotherapist etc.), either urgently or up to four weeks in advance as appropriate.
Communication.  To provide clear and accurate information about services, procedures etc, and any changes, in a timely and accessible format.
Respect. To treat all patients with dignity, respect and courtesy regardless of gender, age, ethnicity or sexuality.
Clinical Care. To provide the most appropriate care to every patient dependent upon their individual circumstances, and to access relevant additional services as necessary

Gifts

Whilst we appreciate the sentiment behind giving any member of staff a personal gift we cannot accept these particularly if they are over £25:00 in value. Please say thank you with a personal note in a card that means a lot too. Thank you.

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(Site updated 21/01/2021)
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