What We Ask of You
Attendance: Attend appointments on time or give ample notice if unable to attend. Appointments can be cancelled by leaving a message on our telephone system.
Information: Inform the practice of changes of name, address and/or telephone number.
Behaviour: Our staff should be able to come to work without fear of abuse, harrassment or violence. We recognise that people are often anxious or upset and that sometimes we may not be able to meet patients' needs although we will always try to provide the best service we can. In most cases, people will be appreciative towards staff but a small minority can sometimes be abusive or violent. We take such cases very seriously and will not tolerate such behaviour. If any of our staff experience unacceptable behaviour they will report it. We may consider removing patients from our registered list in extreme cases or for repeated instances of unacceptable behaviour.