If you arrange a telephone appointment we cannot give you a precise time, the call will come from a withheld number, please keep your phone with you and note they may not be able to ring you back if you miss the call.
During COVID 19 we have changed the way we work, all doctor requests will be dealt with initially by phone and if needs be the doctor will ask for a photograph to be sent to us, possibly by email, OR request you join them in a video link so they can see you OR possibly bring you in if it is felt safe to do so. The call may come from a withheld number and please note the reception team cannot give you a precise time for the call so please be patient. See the section below on video consultations.
You may be asked by reception for a very brief description of your problem. This will help the reception team to signpost you to the most appropriate healthcare professional or service for your needs.
A nurse appointment maybe more appropriate see Nurses and Minor illness nurse appointments as may our in house pharmacist or physiotherapist. All of these other health care professionals are fully trained and specialists in their field. Some of the nurses and pharmacist can also prescribe medicine if they feel it is appropriate.
There are only a certain number of each appointment type that we can make available on any given day and that demand for appointments can sometimes be quite high. If you are unable to keep an appointment for whatever reason, please ring us as soon as possible on 01225 331616 and select option 2. You will be able to leave a message to cancel your appointment and we can make the slot available to other patients. If you cancel at very short notice and we are unable to rebook the appointment this may be recorded as a Did Not Attend (DNA) on your record.
Should you be asked to attend the Practice please wear either a mask or some form of face covering. The reception team will ask you about a history of new/persistent cough, fever, change in taste and/or smell and also take your temperature. If they are concerned about your health they may ether ask you to wait outside or in a room on your own until a doctor can see you.
How to Make an Appointment
Use our online symptom checker to determine who you might be best to see. This is called DoctorLink and has been developed by GPs across the country. To do this you need to visit this website here, or use the App (available in the App store or Google play i.e. for all smart phones). If the suggestion is to use a service that is not within the practice e.g. community pharmacy or dentist use the MiDOS search tool 'Enter your location here ..' on our home page to find one local and open.
This document may answer some questions you have about using this system.
Online Options (for routine GP and First Contact Physio appointments):
1) NHS App
2) SystmOnline via the link at the top of this page, PLEASE NOTE this is currently suspeneded during COVID. To access the online service you will need to come to the surgery to register at reception where you will be given a Personal Identification Number (PIN) which you can then use to set up your unique user account with your own secure password. Please note that, for identification and confidentiality purposes, you will need to present in person at the surgery to obtain your PIN. If this is not possible for you to do, please telephone the surgery for advice on how to register for this service.
By telephone: Please ring 01225 331616 (option 1) between 8am and 6pm during Monday to Friday (excluding bank holidays).
This short You tube video shows how video consultations work and are secure.
How to cancel an appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
If you are cancelling please telephone us on 01225 331616 and press option 2 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Alternatively you can cancel your appointment online using SystmOnline if you are signed up to the service.
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.
Please note any administrative requests including repeat prescriptions and paperwork should be directed to reception and are not appropriate for the Walk in and Wait.
If you are a young person and have used the CAMHS service they would like your help designing and running the service. See the poster here.