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COVID VACCINATION POP-UP CLINIC

On Friday 8th April there will be a pop-up Covid Vaccination clinic at Fairfield Park Health Centre. This will be on a walk-in only basis - no appointment necessary, just turn up between 9.30 and 5.30pm

All types of vaccination can be given provided you are eligible. Minimum age of 12 years

HIGH CALL VOLUMES

We are currently experiencing extremely high call volumes. We are doing our best to answer all calls as quickly as we can. Please bear with us. We do not take prescription requests over the phone, these need to be via the NHS App or in writing. We are aware that there have been some problems with our telephone system especially during the busiest times. We are planning to  update our phone systems in the next few weeks which should improve your ability to get through in a more timely way. Furthermore, we also plan to update our website shortly to make it more user friendly. Thank you for your support.

Covid Vaccines 5-11yr olds

PLEASE DO NOT CONTACT THE SURGERY

The UK government has announced that the Covid-19 vaccine will soon be available to all children aged between five and 11-years-old.
Previously, only children in this age group who were deemed to be clinically extremely vulnerable had been invited to come forward for the jab.
As it stands, no firm decision has yet been made by the governement as to when the vaccine will be offered to children other than those already eligible.
Vaccination teams across Bath and North East Somerset, Swindon and Wiltshire continue to plan for when the green light is given, and will share details of when and where the vaccine for children can be accessed as soon as details have been confirmed.
Parents whose children are not considered clinically extremely vulnerable should wait for further instruction, which will hopefully arrive in the next few weeks, before visiting a vaccine centre in person, contacting a GP practice or attempting to book a vaccination appointment

Doctorlink

Use our online symptom checker to determine who you might be best to see. This is called Doctorlink and has been developed by GPs across the country. To do this you need to visit this website here, or use the App (downloadable from the App Store or Google Play for all smart phones).

If the advice is to use a service that is not within the practice e.g. community pharmacy or dentist use the the MiDOS search tool 'Enter your location here ..' on our home page to find one local and open.

This document may answer some questions you have about using Doctorlink. As of 11 September 2020 you can use the same password for this as the NHS App.

MiDOS

The MiDOS tool which is the part on the website which says 'Enter your location to find NHS services near you:' is a comprehensive local directory of services and kept up to date. It may save you coming to the surgery. If this does not work please wait a couple of minutes and try again pressing F5 to refresh the screen. The Coronavirus means many changes are required on a daily basis to pharmacies opening hours.

Try the NHS App

If you’re a patient at our practice you can use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use SystmOnline you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp or download from the App Store or Google Play

Walk In And Wait Clinics wef 16th March

With effect from 16th March 2020 we suspended our Walk In And Wait Clinics. Please do not come to the surgery and call us on 01225 331616 (Option 1) to book a telephone call. An urgent care clinician will contact you to deal with the problem over the telephone and bring you up to the surgery if required. There will be a wait at the surgery to get through at peak times and we would ask for your patience at this unprecedented time whilst we work to keep our patients and staff safe. 

Primary Care Networks (PCNs)

Please click here for further information on Primary Care Networks

First Contact Physio 

We started a First Contact Physio pilot in July 2019. This ran for 12 months, finishing in late July 2020 and we are one of only three practices in BaNES to offer this exciting service without the need to see your GP. Currently we are looking how we can continue this very useful service for you. If you are a registered patient and have one of the following conditions please book online to see our Physio team or ask reception for an appointment. These are currently telephone based due to coronavirus

  • Arthritis
  • Back pain
  • Balance issues in the elderly
  • Fractures
  • Joint problems/pain
  • Ligament problems
  • Muscle injuries
  • Neck pain
  • Osteoporosis
  • Soft tissue injuries e.g. sprains, strains and twists
  • Spinal pain and pain referred into arms or legs from the spine
  • Sports Injuries
  • Pain affecting walking
  • Tendon problems (Achilles, carpal tunnel, plantar, fasciitis, tennis elbow, RSI)
  • Whiplash

Zero Tolerance

We are here to help and aim to be as polite and helpful as possible even at difficult times. Any form of abusive or aggressive behaviour towards our staff, or any or our patients, will not be tolerated under any circumstances. Patients who are abusive may be asked to leave and could be removed from our patient list.

Evening and Weekend Appointments at other BaNES Surgeries (Improved Access)

Would you like to see a GP or Nurse during the evening or on weekend? Appointments are available to improve access for patients registered with a GP Practice within BaNES. Please ask reception about this additional appointment availability which is currently bookable by telephone or in person. As well as GP appointments this service includes Nurse appointments for smear tests, blood tests (provided already arranged by your GP) and routine dressings. This Improving Access service is provided by BEMS. Due to coronavirus these are currently not being provided.

 

Feedback

Please see our Contact page for details of how to leave comments and suggestions via our website along with feedback on the NHS website and to the Care Quality Commission (CQC)

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