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Latest News

Walk In And Wait Clinics wef 16th March

With effect from 16th March 2020 we will be suspending our Walk In And Wait Clinics. Please do not come to the surgery and call us on 01225 331616 (Option 1) to book a telephone call. An urgent care clinician will contact you to deal with the problem over the telephone and bring you up to the surgery if required. There will be a wait at the surgery to get through at peak times and we would ask for your patience at this unprecedented time whilst we work to keep our patients and staff safe. 


Please see our separate COVID-19 tab for general information, how you can help us, medication advice and help & support for our patients. Please let us know if there is anything else we can add to our website to help during these difficult times.

Primary Care Networks (PCNs)

Please click here for further information on Primary Care Networks


The MiDOS tool which is the part on the website which says 'Enter your location to find NHS services near you:' is a comprehensive local directory of services and kept up to date. It may save you coming to the surgery. If this does not work please wait a couple of minutes and try again pressing F5 to refresh the screen. The Coronavirus means many changes are required on a daily basis to pharmacies opening hours.

Try the NHS App

If you’re a patient at our practice you can use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use SystmOnline you can continue to use it. You can use the NHS App as well.

For more information go to

Options When Telephoning Us

Our 24 hour telephone booking system ceased with effect from 20th September 2019. Options when ringing the practice are:

Option 1 to book an appointment

Option 2 to leave a message to cancel an appointment

Option 3 for all other queries

Please note calls may be recorded for training purposes

First Contact Physio Pilot

We started a First Contact Physio pilot in July 2019. This will run for 12 months and we are one of only three practices in BaNES to offer this exciting service without the need to see your GP. If you are a registered patient and have one of the following conditions please book online to see our First Contact Physio or ask reception for an appointment. These are currently telpehone based due to coronavirus

  • Arthritis
  • Back pain
  • Balance issues in the elderly
  • Fractures
  • Joint problems/pain
  • Ligament problems
  • Muscle injuries
  • Neck pain
  • Osteoporosis
  • Soft tissue injuries e.g. sprains, strains and twists
  • Spinal pain and pain referred into arms or legs from the spine
  • Sports Injuries
  • Pain affecting walking
  • Tendon problems (Achilles, carpal tunnel, plantar, fasciitis, tennis elbow, RSI)
  • Whiplash

Zero Tolerance

We are here to help and aim to be as polite and helpful as possible even at difficult times. Any form of abusive or aggressive behaviour towards our staff, or any or our patients, will not be tolerated under any circumstances. Patients who are abusive may be asked to leave and could be removed from our patient list.

Evening and Weekend Appointments at other BaNES Surgeries (Improved Access)

Would you like to see a GP or Nurse during the evening or on weekend? Appointments are available to improve access for patients registered with a GP Practice within BaNES. Please ask reception about this additional appointment availability which is currently bookable by telephone or in person. As well as GP appointments this service includes Nurse appointments for smear tests, blood tests (provided already arranged by your GP) and routine dressings. This Improving Access service is provided by BEMS. These are currently telephone appointments due to coronavirus.

Referral Letters

For routine referrals we will send you a text message to let you know when your routine referral is ready to collect from the practice. During the current Coronavirus pandemic the RUH has informed us that routine referrals will be paused. Please bear this in mind when you are wondering what has happened to any routine referral the doctor suggested. We are holding these referrals until further notice. This does not affect two week wait referrals (i.e. suspected cancer).

Health News from the BBC and the NHS

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