Telephone Appointments (7th July 2020)
Our number of telephone appointments has increased dramatically during the Covid-19 pandemic. We are finding many patients are not answering when we call as planned and this is wasting valuable clinical time which could be spent on other patients. If you have a telephone appointment please keep your phone handy and be available to take the call. Please be aware the number will show as witheld or no caller ID. Your support is greatly appreciated.
Smears (30th June 2020)
If you are due a cervical smear, please do not put off booking this. We have strict infection control procedures in place to ensure the saftey of our patients and staff
From 8th June we are asking all patients attendingthe surgery to wear a face coveirng. See link to gov.uk website for details how to make one.
Do you look after someone?
We are very keen to identify those of you who are carers, including young carers, so that we can offer you various support. If you look after someone please email or telephone to let us know (see Contact Details). You can also sign up with the Carers Centre for support.
Hot weather advice
Keep a close eye on older people, young children and those with diseases such as heart and lung conditions – their bodies can struggle to cope in the heat and they are at greatest risk. If you are caring for others, make sure you follow the COVID-19 social distancing guidance - keep 2 metres apart from people outside your household and make sure you wash your hands regularly.
This summer many of us will be spending more time at home – close curtains on windows that receive the sun, open windows when its cooler outside than in (when it’s safe to do so) and turn off any unnecessary electrical items. Remember its sometimes cooler sitting in a park under a tree than it is in a home that’s too hot. This year you will need to make sure you use cool public spaces considerately and keep your distance from others. Please consider others who may have a greater need for public cool spaces than you.
Check weather forecasts, including UV forecasts, and when travelling always carry water as this may be less readily available than usual.
The Practice is open from 08:00-18:00 Monday-Friday during Covid-19. We are currently holding staff briefings on Mondays, Tuesday and Fridays to ensure our practice team are aware of all updates to keep you and them safe and fully informed. On these days we may be later opening please bear with us. If your matter is not urgent please ring after 8:15am or use online services/the NHS App. Thank you for your patience.
Coronavirus - New Symptoms (18th May 2020)
All individuals should self-isolate if they develop a new continuous cough or fever or anosmia.
Anosmia is the loss of or a change in your normal sense of smell. It can also affect your sense of taste as the two are closely linked.
The Chief Medical Officers have been closely monitoring the emerging data and evidence on COVID-19 and, after thorough consideration, are now confident enough to recommend this new measure.
The individual’s households should also self-isolate for 14 days as per the current guidelines and the individual should stay at home for 7 days, or longer if they still have symptoms other than cough or loss of sense of smell.
Coronavirus - Help and Support
Please see our separate COVID-19 pages for general information, accessibility, information about children, community support, help and support for our patients, how you can help us, medication advice and wellbeing & mental health support. Please let us know if there is anything else we can add to our website to help our patients during these difficult times. We are here to help you as always.
During this exceptionally hot weather the government has issued lots of guidance see here. Keep cool by wearing light and loose clothing, wear sunscreen and a hat, keep out of the midday sun and drink plenty of fluids.
Jo Schol Fundraiser
In May, we lost one of life’s true shining lights. Jo Schol was the very heart and soul of our working and non-working lives. All those who knew Jo will instantly smile as they can still hear her infectious laughter and remember her beaming, warm personality. Jo was truly able to see the positives in everyone and everything and was adored by all those who knew her. As the face of Fairfield Park Health Centre, Jo would effortlessly manage reception welcoming and helping everyone like it was the most natural thing in the world. She was universally loved by staff and patients alike and it is unthinkable that she is no longer with us.
The last person on earth to have their journey cut short should have been Jo. A year ago she was unexpectedly diagnosed with advanced cancer and despite braving extensive and often unpleasant treatment, finally and gracefully gave up her fight surrounded by her loving young family
Jo deserves a send-off that truly represents the beautiful person she was. We are appealing to you to ask for your help in supporting her family to prepare a funeral and a life beyond that does exactly that.
Please click here to access the Fundraiser. Thank you for anything you can contribute. This can include a message if you like and be without adding your name or details.
Be Cautious of Cancer
Please click here for symptoms to be aware of. We cannot stress enough not to delay getting in touch if you have any concerns. Quick assessment means faster reassurance if all is well. If there is a problem, an earlier diagnosis means a better chance of a full recovery.
Please see our Contact page for details of how to leave comments and suggestions via our website along with feedback on the NHS website and to the Care Quality Commission (CQC)
Use our online symptom checker to determine who you might be best to see. This is called Doctorlink and has been developed by GPs across the country. To do this you need to visit this website here, or use the App (downloadable from the App Store or Google Play for all smart phones).
If the advice is to use a service that is not within the practice e.g. community pharmacy or dentist use the the MiDOS search tool 'Enter your location here ..' on our home page to find one local and open.
This document may answer some questions you have about using Doctorlink
The MiDOS tool which is the part on the website which says 'Enter your location to find NHS services near you:' is a comprehensive local directory of services and kept up to date. It may save you coming to the surgery. If this does not work please wait a couple of minutes and try again pressing F5 to refresh the screen. The Coronavirus means many changes are required on a daily basis to pharmacies opening hours.
Try the NHS App
If you’re a patient at our practice you can use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use SystmOnline you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp or download from the App Store or Google Play
Walk In And Wait Clinics wef 16th March
With effect from 16th March 2020 we suspended our Walk In And Wait Clinics. Please do not come to the surgery and call us on 01225 331616 (Option 1) to book a telephone call. An urgent care clinician will contact you to deal with the problem over the telephone and bring you up to the surgery if required. There will be a wait at the surgery to get through at peak times and we would ask for your patience at this unprecedented time whilst we work to keep our patients and staff safe.
Primary Care Networks (PCNs)
Please click here for further information on Primary Care Networks
First Contact Physio Pilot
We started a First Contact Physio pilot in July 2019. This will run for 12 months and we are one of only three practices in BaNES to offer this exciting service without the need to see your GP. If you are a registered patient and have one of the following conditions please book online to see our First Contact Physio or ask reception for an appointment. These are currently telephone based due to coronavirus:
- Back pain
- Balance issues in the elderly
- Joint problems/pain
- Ligament problems
- Muscle injuries
- Neck pain
- Soft tissue injuries e.g. sprains, strains and twists
- Spinal pain and pain referred into arms or legs from the spine
- Sports Injuries
- Pain affecting walking
- Tendon problems (Achilles, carpal tunnel, plantar, fasciitis, tennis elbow, RSI)
We are here to help and aim to be as polite and helpful as possible even at difficult times. Any form of abusive or aggressive behaviour towards our staff, or any or our patients, will not be tolerated under any circumstances. Patients who are abusive may be asked to leave and could be removed from our patient list.
Evening and Weekend Appointments at other BaNES Surgeries (Improved Access)
Would you like to see a GP or Nurse during the evening or on weekend? Appointments are available to improve access for patients registered with a GP Practice within BaNES. Please ask reception about this additional appointment availability which is currently bookable by telephone or in person. As well as GP appointments this service includes Nurse appointments for smear tests, blood tests (provided already arranged by your GP) and routine dressings. This Improving Access service is provided by BEMS. Due to coronavirus these are currently not being provided.