How we work at Fairfield Park Health Centre

As a large practice (about 13000 patients) we employ a large range of fully trained, competent, health care professionals to ensure you receive appropriate and timely care. It maybe a Doctor is not the most appropriate person to see. When you contact us to book an appointment the Doctors have agreed it is both appropriate and necessary for the administrative team to ask for a brief description of the problem to signpost you to the best member of the team to help you.

Please ensure we have an up to date email and or mobile phone number. We may use these to remind you of appointments and /or inform of special clinics eg the seasonal flu clinic.

  • For Urgent Same Day appointments we ask you to ring before 11:00. This service is run by a Prescribing Nurse Practitioner and the Doctors every morning. Pre COVID this would have been mainly face-to-face but is now by telephone/video. Should the clinician feel you need to be seen face-to-face, and it is safe for you to attends, they will arrange this with you.
  • Routine GP and nurse appointments are booked about two weeks ahead, most of these are also currently by telephone. Reception will make sure you know if to come in or will be telephoned. 
  • Blood tests are available after the Clinical staff have requested this most mornings with our Health Care Assistants.
  • Dressings maybe undertaken by a Health Care Assistant or Nurse who work closely together.
  • For long term conditions we will invite you in the month of your birth for a review with one of highly trained nurses. This includes diabetes and all respiratory conditions like asthma and COPD.
  • Our clinical Pharmacist also undertakes some reviews including medicines and may suggest home Blood Pressure monitoring or having blood taken to keep you well. She uses both telephone and face-to-face consultations.
  • The nurses run contraceptive and smear clinics, three of our female Doctors can offer contraceptive coil fitting/Long Acting Reversible Contraceptive (LARC) implants. 
  • Repeat prescriptions are not taken over the 'phone, please use the NHS App, SystmOnline or ask your pharmacy to request your medication. It takes 48 hours to process these.
  • Our self-care room lets you check your weight and Blood pressure without needing to see any staff.
  • You may find the on-line symptom checker DoctorLink helps direct you to elsewhere too eg a pharmacist.
  • We run regular baby immunisation clinics with one of our nurses supported by an administrator.
  • Our secretarial team deal with all incoming and outgoing correspondence e.g. referrals. Most letters will be dealt with in 10 working days. They may need to contact you to check consent for items such as insurance reports.
  • Flu clinics are run in the season.
  • We have the following staff regularly attend the practice- Diabetes Retinal Screening, Midwifery, Podiatry, Physiotherapy. However please note we do not make their appointments.

Please also see our appointments and self-care page.

Clinics & Services

Please note currently, Winter 2020, we are experiencing a higher than normal demand for appointments. You will be seen as soon as possible, please give the appointments team as much information about your illness as possible to help them give priority to those patients who are very unwell and need to see a nurse or doctor soon. If you arrange a telephone appointment the call will come from a withheld number, we cannot give you a precise time, please keep your phone with you and note they may not be able to ring you back if you miss the call. Thankyou.

To support general practice, we have created an animation to help explain to the public how they can continue to access GP services, including how to get in contact, the different ways care may be delivered, and how face-to-face appointments have changed.

Cervical Smears

We advise all women between the ages of 25 and 49 to have a cervical smear every 3 years and patients between the ages of 50 and 64 every 5. This can be arranged by making an appointment with the Practice Nurse. Patients are encouraged to have a routine cervical smear, however, if a patient feels that they do not want to have a smear test for any reason, the patient can either ask for the test to be deferred for 3 or 5 years or can sign a disclaimer form which will remove them from the Health Authority screening list. A patient should be aware that if this is the case they will not receive any more letters and if, at any time in the future, they decide to have a cervical smear they can make an appointment to have this done. For further information please see www.jostrust.org.uk

Child Health

'Drop-in Clinic'

The health visitors are available on weekdays only. To contact them call 01225 485529. If there is no reply, leave a message and your call will be returned as soon as possible. The health visitors will carry out developmental assessments if a need is identified.

Child immunisations

This leaflet explains about protecting your child against flu and explains about flu immunisation.

Contraception

All the doctors provide a family planning service during normal surgery appointments. An appointment can be made with the Practice Nurse for family planning advice and pill checks. Fitting of coils should be discussed with Dr Hamling, Dr Ezobi, Dr Quiggin (all female) or one of the Practice Nurses prior to making an appointment.

Requests for emergency contraception will be seen promptly.

Counselling 

Talking Therapies use rooms at the Health Centre for counselling sessions.  You may be referred to this service by a GP or you can self refer.  for more information, call the service on 01225  675150 or visit the website at: http://iapt-banes.awp.nhs.net

Immunisations

A full range of immunisations are carried out in the Practice, including childhood immunisations and travel vaccinations, tetanus and influenza immunisation and meningitis C vaccinations for young people.

The Practice nurses have Childhood Immunisation clinics on alternate Monday and Wednesday mornings. These clinics are by appointment only.

The doctors support and recommend the national childhood immunisation programme.

For details of our travel vaccination service, please see our travel page.

Long Term Conditions

Patients with long term conditions such as asthma, COPD and diabetes are invited to attend important regular checks which help to ensure the best up to date and appropriate treatment is being given. For annual reviews you will be invited in during the month of your birth.

Maternity Care

After initial booking with the doctor the midwife attached to the practice will contact you to arrange your booking. This may be done at home or in the surgery. At the booking appointment the midwife will plan your care throughout your pregnancy, birth and aftercare.

Midwife clinics are held at the surgery on Tuesdays each week and they can be contacted on 01225 824669.

After your baby has been born, an appointment will be sent to you for your baby's 6-week check and your own postnatal check. The midwives will visit you at home as necessary, usually up until 10 days. Please ensure your discharge summary is handed in to the practice.

Minor Surgery

A wide range of minor surgery, such as injections, incisions, aspirations and excisions can be carried out.

Pregnancy Care Planner

Content Supplied by NHS Choices

The more you know about your pregnancy and your options, the more you are likely to feel in control. The information given here is based on The Pregnancy Book, which your midwife should give you at your first appointment.   

Before you are pregnant

Your pregnancy and labour

You and your baby

General pregnancy topics

Non NHS work

Some work we do is not provided by the NHS. This includes some forms/medicals. The cost of these is displayed at reception, please ask for details when you ask for anything to be undertaken if you are not sure.

Self Care Room

This is a small room next to the reception area which has a health monitor for you to check your height, weight, body mass index and blood pressure. There is also a range of information leaflets about healthy living, diet, exercise and information about specific conditions. Please take time while you are at the surgery to make use of this facility. There are also forms for you to complete and return to reception (in confidence) in order for us to update your medical record.

Support to Stop Smoking

If you want help to stop smoking, speak to the receptionist who will provide you with a stop smoking information pack and book a first appointment for you. At the first appointment you will have an opportunity to discuss nicotine replacement therapy and medication, and you may be given a prescription. You will agree a quit date, and thereafter you will have a number of follow up appointments at the surgery, or be contacted by the smoke stop advisor remotely during COVID, to support and encourage you to continue to refrain from smoking.

Test Results

Please call the surgery between 2-4pm on 01225 331616, option 2, for your test results. A member of our office staff will inform you of the result and if any further actions are required.

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