Help and Support for our Patients

Advanced Care Planning is a formal way to discuss and document your wishes about any future care you may wish to have should you become very unwell. Sadly COVID has meant many people have had to make these difficult decisions for loved ones without having had these conversations, consider what you might like and ask your GP to document it.

Anaphylaxis - is a really useful website with information about allergies

Bath Spa University Students - helpful update if living away from Bath

Bereavement Information Leaflet. For the bereavement helpline call 0800 090 2309. Lines are open Monday to Friday from 8am-6pm and Saturday and Sunday from 11am-5pm. Please also see the CCG website for information on resources to help, the National Bereavement partnership work 07:00-22:00 and can be reached on 08080 448 0800 or via offering 12 sessions of 50 minutes free of charge and also Sudden via 0800 2600 400. For children and adolescents there is two guides Bereavement in the Early Years’ and ‘Bereavement in Childhood and AdolescenceThe guides can be accessed on the relevant B&NES Public Health Programme hub page, in the ‘Bereavement and loss support’ section.  For supporting for supporting children 0-5 years old:, for supporting children from 5 -16+ years old:


British Red Cross Get Help During the Pandemic and Finding Missing Family with emergency contact cards translated into various languages (scroll to end of the page) 

Cancer - Be Cautious about Cancer lists symptoms to be aware of. Please do not delay getting in touch if you have any concerns

The Cancer care map details support locally

Cancer - Macmillan Cancer Support, Macmillan Telephone Buddies, Macmillan SafeFit and website

Cancer Q&A

Cancer - Quality of Life Survey - please see frequently asked questions if you receive a national survey to complete. These are issued  around 18 months after the end of treatment.

Carers - please let us know if you look after someone so that we can support you. You can also sign up for help with the Carers Centre. Please see guidance from the Department of Health and Social Care

Coronavirus Support App Information and Support Page to download from the AppStore or Google Play

Covid Recovery NHS website designed to support people on the road to recovery

Diabetes Type 2 - please see here and use the Diabetes UK Risk Tool to see if you are at risk of developing the disease. If identified as moderate or high risk, you will be invited to sign up to the local Healthier You programme.

Domestic Violence & Abuse information and advice from BaNES council  and SafeLives #ReachIn. For anyone who has experienced rape, sexual assault or sexual abuse The Bridge is a centre that can offer help. Visit the website via the link or ring, in confidence, 0117 342 6999. The government has a dedicated website too for abuse during Covid 19, see here , this includes sections on reporting, economic and technological abuse, welfare and housing matters and legal help.

A new scheme in which you can ask for help at participating pharmacies is called 'ask for ANI' (Action needed immediately). Asking to speak to ANI means you can discreetly signal that you need to speak to the police or would like help to access support services such as a national or local or local domestic abuse helplines. 

Eyes - how to look after your eyes

Eye Problems - if you have a red or painful eye, foreign body, sudden change in vision, or flashes and floaters which might suggest retinal detachment please contact a participating local optical practice. You will be triaged and directed to the most appropriate clinician for your condition if a face to face appointment is required.

Face Coverings -  Please click here for exemption criteria from the Department of Health and for an exemption 'card' you can print and/or photograph on your smart phone. GPs are not obliged to write exemption letters.

Government Website information how to protect yourself, employment, education, business, healthcare workers & carers, travel, how you can help ….

Keep warm to keep well. This page has information on who maybe at risk from cold weather, what to do if you feel unwell, how to keep warm, help with heating costs. It is also available in large print on soundcloud  and on YouTube

PHE’s Cold Weather and Heat-Health Alerting Service, operated by the Met Office, begins on 1 November and runs until 31 March PHE, with the Met Office, may issue cold weather alerts outside this period if trigger criteria are met.

This year, the Alert Service is moving to a new, up-graded platform. Current and new users must register their email address with the new system to receive alerts for the cold alerting period which commences on the 1st November to receive alerts The old distribution list will be retired from this date and the service will only be delivered to those who have signed up via GovDelivery.

To sign up to receive these alerts  visit:

Health at Home includes information how to manage long-term conditions, how to order repeat prescriptions online & get them delivered and mental & physical & wellbeing

Holiday Guidance - please see the British Medical Association update for advice and public health information

Isolation Notes if you are self-isolating due to having symptoms or living with someone who has symptoms and you need a note for your employer

Let's Talk Loneliness is a website bringing together many resources and inspirational stories united in a shared aim, to get more people talking about loneliness.

Loss of taste is known to be a symptom and often is long lasting. For a free webinar on Thursday 15th September at 8pm go to

Maternity - Pregnancy Advice, Antenatal Care and information for pregnant women and new mums. NHS Support for BAME women maternity - My Time, My Space ante-natal group for mothers-to-be experiencing low mood, anxiety or depression, this is an old leaflet but gives you an idea of what help is there

Medicines - the government has temporarily allowed us to lift the need for your explicit consent to provide you with electronic Repeat dispensing (eRD). This will allow us to send a prescription to the pharmacy of your choice and you can collect it when it is filled. It will save effort coming to ask for a repeat and reduce the time you are in the pharmacy for your safety.

There are many places to seek help for your mental health some are listed below

24/7 Support & Connect  / 0800 0126549: a free confidential 24/7 helpline for people. This is staffed by experienced counsellors, who will offer emotional support and can connect people to local organisations available in the local area. If English isn’t people’s first language, translation support is available.

AWP’s Mental Health 24/7 Crisis Response Line (for existing AWP service users): 0800 953 1919.

Bath Mind: Breathing Space (5.30pm-11.30pm Monday to Friday) – 01225 983130

Alabare: Sanctuary (5pm-10pm 7 days a week), 01722 466 680

Samaritans - call 116 123 or email

Campaign Against Living Miserably (CALM) for men - call 0800 58 58 58 5pm to midnight

Papyrus - for people under 35 - call 0800 068 41 41 10am-10pm Monday to Friday, 2pm-10pm weekends, 2pm-5pm bank holidays, email

Childline - for children and young people under 19 - call 0800 1111

The Silver Line - for older people - call 0800 4 70 80 90

The AWP 24/7 helpline is also still available on 0800 953 1919

In addition a free 6 week course to help manage long-term physical or mental illness to help you learn how to cope better, feel more in control and help resilience is available via . The courses let you work at your own pace and start anew every month the next one starting Tuesday 2nd February 2021.

Minor Injuries Unit (MIU) at Paulton Hospital  - from 8th August this is now open during weekends with a service running 10am - 6pm 7 days a week. There is no walk in facility as patients will be triaged first. Please ring the MIU direct line on 01761 408114, please use 111 first to arrange a time to attend.

NHS Advice for Everyone

NHS Apps Library with various apps to help you manage your health and wellbeing. You can filter by price and the 16 categories. We suggest using the many apps which are free.

NHS Self Isolation Guidance

NHS Symptoms and What to do for children

NHS Text Message Service if you are self-isolating with symptoms can register your contact details and symptoms with the 111 online service to receive daily text updates. These updates will check how people are and ensure help is given to get through the isolation period.

Out of school activities advice has been updated to include the autumn school term. Scientific advice suggests that there is a moderate to high degree of confidence that the susceptibility to clinical disease of younger children (typically until they become teenagers) is generally lower than for adults. These settings provide enriching activities that give children the opportunity to socialise with others outside their household and promote their wellbeing. We also recognise the importance of these settings in providing additional childcare options to parents and carers, particularly those with younger children, who may need to return to or continue to work during the school holidays. All providers have been issued what is called 'protective measures' which includes phased returns and physical distancing.

Patient Information Leaflet re COVID-19 - Discharge from A&E or GP Consultation and Discharge from Hospital

Public transport, as you are no doubt aware if you are travelling by public transport you are requested to cover your face. Follow this link on how to make a face covering. If you feel unable to wear a face covering it is suggested you either photograph and keep on your 'phone or print and keep a card like those shown here. (GPs are not expected to provide any evidence to support this decision).

Riverside Clinic for sexual health and contraception needs

Sexual Health Advice & Contraceptive Advice

Sexual Health - Marie Stopes Abortion Care Provider for self-referral. We feel it very important you book a telephone appointment to discuss this with a GP first.

Shielding - current government guidance, during the second wave of COVID shielding will no longer be nationwide but linked to the status of COVID in each area and not called shielding. Those individuals at risk may still find this helpful guidance. Shielding is due to end on 01 April 2021 please see the Government's webpages  for more information.

Shielding - If you (or somebody you know) is in need of support you are advised to register if you have a medical condition that makes you extremely vulnerable to Coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food. If you are not sure whether the medical condition makes you extremely vulnerable, register anyway. You can register yourself, or on behalf of someone else on the government website. Please also see here for NHS information about people at higher risk from coronavirus with more information for children and young people and  extremely vulnerable adults.

The latest shielding advice (15th October) is more targeted to the extremely vulnerable, you will get a letter if this is you, and dependent on the local alert level see here.

Shielding - NHS background and FAQs

Stay at Home Leaflet produced by HM Government, guidance for households with possible coronavirus infection and guidance for households with grandparents, parents and children living together where a member of the household is aged 70 or over

Social distancing is now accepted, this can be hard for some people due to for example poor sight, the government has produced cards, mobile phone 'badges' and cards available here with accessible formats.

Smoking cessation advice is still available via the Smoking cessation team, contact them via 0300 2470050.

Staying Safe Outside Your Home - latest government advice

Struggling? This government site may help if you’re feeling unsafe or struggling going to work, paying bills or being unemployed, getting food, having somewhere to live or with mental health and wellbeing, locally we also have talking therapies on-line group courses which you can self refer to and access via Skype.

The Support to Stop Smoking Service is still operating mainly by remote consultation.

Swabbing for COVID is explained and demonstrated in this you tube clip

Test and Trace Press Release - new guidance means those who have been in close contact with someone who tests positive must isolate for 14 days, even if they have no symptoms.

Test Booking (or ring 119 between 7am-11pm if no internet access. Calls are free from mobiles and landlines) if you have a new continuous cough OR high temperature OR a loss of or change in your normal sense of smell or taste. For Essential Workers please see below

Essential workers can access tests, please see this list which includes NHS staff

Testing - answers to common questions. Please note although it has been in the press that GPs will be able to offer tests we do not have any currently. This will be a supplementary option for practices and does not replace any of the existing routes for patients to access testing. Members of the public will continue to be directed to regional testing centres or home testing kits in the first instance.

Unpaid Care - Guidance

Virgin Care Contact Numbers - Health Access Team for Reablement & District Nurses 0300 2470200 / Social Care Team 0300 2470203

Video Consultations  - this short You tube clip shows how secure video consultations work 

WhatsApp to subscribe to the government's chatbot site, message 'Hi' to 07860 064422.  The free to use service aims to provide official, trustworthy and timely information and advice 




Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website