How can you help us?

  1. Do not attend the surgery unless you have been asked. 
  2. The Practice is holding a staff briefing on Mondays  and Wednesdays to ensure the practice team is aware of changes and updates to keep you and them safe and informed. If the matter is not urgent, please contact us after 8:15am on these days or use online access/the NHS App. 
  3. Most appointments are by telephone and the call will show as a witheld number or no caller ID. Please keep your phone to hand and be available to take the call. We are finding we are unable to contact an increasing number of patients and wasting valuable time.
  4. If you are asked to attend the surgery:
        • Please reduce to a minimum the time you are on the premises, waiting outside/in your car if at all possible.
        • If you wait outside our clinician can ring you when it is your appointment slot - please let us know if you would like us to do this.
        • On entering, the receptionist will ask if you or members of your household have a new persistent cough or fever or change/loss in taste or smell
        • The receptionist may also take your temperature
        • Please use the hand gel supplied on entering and leaving
  • Facemasks - we are requesting patients who are asked to attend the surgery for an appointment wear a facemask or face covering. Please see link to for details how to make a face covering

  • Feedback - please see Contact Details for information how you can provide feedback, comments and suggestions

  • Holiday Insurance Cancellations due to Covid-19 - please do not contact us

  • Isolation Notes - can be obtained online and you do not require a ‘fit note’ if you have been self-isolating. You can legally self-certify for 7 days

  • Mobile number and/or email address - please ensure we have your up to date mobile number and email address with your consent to text/email so we can get in touch promptly if needed

  • NHS Survey please take part to help the NHS understand more about how and where coronavirus (COVID-19) is affecting people and to prepare and respond to coronavirus.

  • Queries & Telephoning - please do not come to the surgery but call us on 01225 331616 between 8am and 6pm Monday-Friday. If you are able to call after 8:30am it would help as we are currently holding daily staff briefings so that staff are kept fully updated and in turn are equipped to help and support you in turn.

  • Repeat Medication:
    • Use the NHS App or Patient Online Services to order repeat medication. The NHS App can be downloaded from the App Store or Google Play
    • Do not order repeat medication early. Our doctors will not authorise such requests. We have been advised the supply chain remains resilient.
    • We do not take repeat requests by phone
    • If you do not have internet access and have no family members or friends, the Compassionate Community Hub should be able to help. Please ring  0300 247 0050. Lines are open 9am-5pm 7 days per week.
    • As a last resort we have a prescription box just inside the main entrance. Please respect this is a last resort as we need to restrict footfall to keep our patients and staff safe. Do NOT come to the surgery if you have a fever OR new persistent cough OR are self-isolating OR living with a household member who is self-isolating

  • Telephone Appointments - the number of telephone appointments has increased dramatically during the Covid-19 pandemic. We are finding many patients are not answering when we make a scheduled call and this is wasting valuable clinical time which could be spent on other patients. If you have a telephone appointment please keep your phone to hand and be available to take the call. Please be aware the number will show as witheld or no caller ID. Your support is greatly appreciated.

  • Think111 - if you are thinking about attending an Emergency Department please contact NHS 111 first. The service will book the right service to meet your needs and this will include timed appointment slots in emergency departments, where appropriate. No-one who turns up in an emergency department needing treatment will be turned away. For life-threatening emergencies please continue to call 999.
  • Video Consultations - please see this short YouTube clip for what to expect during a video consultation with a clinician. You will need to skip the advert that may appear.

  • What Matters To You help your team at Fairfield Park Health Centre to understand the things that are really important to you 

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